Cross-site scripting in OTRS Help Desk

Posted: September 3, 2012 in Vulnerabilities
Tags: , ,

Cross-site scriptingVulnerability: cross-site scripting in OTRS Help Desk

Impact: Cross Site Scripting

Affected products: OTRS (Open Ticket Request System) 2.x
OTRS Help Desk 3.x

Affected versions: OTRS Help Desk version to 3.1.10, maybe earlier.


The vulnerability allows malicious people to conduct XSS attacks.

The vulnerability is caused due to insufficient input validation when displaying HTML emails. This can be exploited to execute arbitrary HTML and script code in a user’s browser session in context of an affected site.

Successful exploitation of this vulnerability requires that a user has used Firefox or Opera.

Manufacturer URL:

Solution: Install the latest version 3.1.10 from the manufacturer.

links: #! / advisory/ZSA-2012-02

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